Frequently Asked Questions

Shipping Details

  • We use the United States Postal Service and FedEx for shipping orders.  The carrier will depend on the size of the shipment and final destination. 
  • We offer free standard shipping on orders of $49 or more.  This offer only applies to the 48 contiguous United States.
  • Any orders under $49 or shipping to Alaska or Hawaii, they will be charged a flat fee of $7.95.
  • At this time we do not offer expedited shipping options.
  • Orders placed by 12pm MT will be shipped out that same business day. Orders placed after 12pm MT will be shipped out the following business day. Weekends and Holidays may cause a delay in when the order is shipped.
  • While we do not require a signature upon delivery, the carrier may require one if they are unable to leave the package in a secure location. 
  • If you are using PayPal checkout, a signature will be required on all orders over $749.99 as per PayPal policy.
  • Some items are shipped directly from the manufacturer. Please allow additional time for processing and shipping.
  • We do not offer international shipping at this time.
  • We will contact you immediately with any shipping issues or delay.
  • For orders shipped within the state of Colorado, we will charge sales tax.


Rewards Program

The Reward Points Program allows you to earn points for certain actions you take on the site. Points are awarded based on making purchases and customer actions such as submitting reviews.

Benefits of Reward Points for Registered Customers
Once you register you will be able to earn and accrue reward points, which are then redeemable at time of purchase towards the cost of your order. Rewards are an added bonus to your shopping experience on the site and just one of the ways we thank you for being a loyal customer.

Earning Reward Points
Rewards can currently be earned for the following actions:

  • Making purchases — every time you make a purchase you earn points based on the price of products purchased and these points are added to your Reward Points balance.
  • Registering on the site.
  • Subscribing to a newsletter for the first time.
  • Sending Invitations — Earn points by inviting your friends to join the site.
  • Converting Invitations to Customer — Earn points for every invitation you send out which leads to your friends registering on the site.
  • Converting Invitations to Order — Earn points for every invitation you send out which leads to a sale.
  • Review Submission — Earn points for submitting product reviews.
  • Reward Points Exchange Rates
  • The value of reward points is determined by an exchange rate of both currency spent on products to points, and an exchange rate of points earned to currency for spending on future purchases.

Redeeming Reward Points
You can redeem your reward points at checkout. If you have accumulated enough points to redeem them you will have the option of using points as one of the payment methods. The option to use reward points, as well as your balance and the monetary equivalent this balance, will be shown to you in the Payment Method area of the checkout. Redeemable reward points can be used in conjunction with other payment methods such as credit cards, gift cards and more.

Reward Points Minimums and Maximums
Reward points may be capped at a minimum value required for redemption. If this option is selected you will not be able to use your reward points until you accrue a minimum number of points, at which point they will become available for redemption.

Reward points may also be capped at the maximum value of points which can be accrued. If this option is selected you will need to redeem your accrued points before you are able to earn more points.

Managing My Reward Points
You have the ability to view and manage your points through your Customer Account. From your account you will be able to view your total points (and currency equivalent), minimum needed to redeem, whether you have reached the maximum points limit and a cumulative history of points acquired, redeemed and lost. The history record will retain and display historical rates and currency for informational purposes. The history will also show you comprehensive informational messages regarding points, including expiration notifications.

Reward Points Expiration
Reward points can be set to expire. Points will expire in the order form which they were first earned.

Note: You can sign up to receive email notifications each time your balance changes when you either earn, redeem or lose points, as well as point expiration notifications. This option is found in the Reward Points section of the My Account area.